Komutel Interactive Response Technology is an inbound call control solution that allows callers to navigate through various levels to find the most relevant information, refine their request or distribute their call to the most competent agent to answer. their needs.
With interactive voice response, you offer a personalised telephone greeting to your customers in addition to allowing you to manage the system yourself.
No more incomprehensible “scripting” tools, you make voice recordings and place them at the desired levels.
What is an interactive voice server?
The Interactive Voice Server (IVR) system is an automated telephone system that allows your customers to choose from voice menu options and interact using voice and number keys.
When customers call an organisations customer service number, they hear a recorded voice asking them to choose from a series of options, such as language or service.
The IVR system then directs the caller to the appropriate representative or lets the customer complete the tasks themselves.
By combining IT and telephone technologies, IVR software reduces call centre wait times, improves customer service workflows, and increases customer satisfaction.
Experience successful clinical trials seamlessly with our intuitive Interactive Response (IRT) technology
In the world of clinical trials, time is of the essence. Yet one of the most common challenges testing resources face is the inefficiency of paper-based processes or outdated IRT software.
Cumbersome systems hamper patient recruitment and retention, as well as the overall pace of the trial, compromising trial success.
Welcoming and qualifying the caller using interactive voice response, as well as querying the database, allows you to offer your customers rapid access to information.
This service will quickly become a highly appreciated asset for your customers.
Eliminate simple requests for information like your address or business hours with interactive voice response.
At Trialogics, we have revolutionised IRT/IWRS systems, empowering clinical trial sponsors and CROs with intuitive software that puts patient data, comprehensive reporting, and real-time insights at their fingertips.
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So what exactly is IRT?
Interactive response technology, also known as trial randomisation and supply management, forms the backbone of clinical trial logistics.
By seamlessly managing patient and drug supply throughout the trial, IRT allows sponsors and sites to exercise control, improve flexibility, and significantly increase efficiency.
This indispensable technology enables clinical trial operations to efficiently process data, mitigate risks and streamline trial timelines, ultimately reducing costs.
For research sites, it has been a game-changer, allowing them to effortlessly manage critical aspects such as patient enrolment and randomisation, as well as study drug procurement.
With our advanced IRT technology, you can seamlessly navigate these complex tasks, ensuring a smooth and well-coordinated testing experience. As with all data, Trialogics typically integrates data with third-party EDC and CTMS systems.
Interactive voice response (IVR) is a voice recognition technology that allows customers to interact with an organisations contact centre or help lines.
It uses either voice commands or dial-pad tones (also known as DTMF – Dual-Tone Multi-Frequency tones). IVR allows users to access services directly or to be directed to a competent agent or service.
For example, a customer can use IVR to access their bank account and view their balance. In a large organisation, he can use it to be directed to the desired department and then be connected to a human agent.
IVR systems are typically programmed with a set of pre-recorded responses that guide the customer through the procedure or redirect them to the appropriate department or agent if necessary.
IVR is not only used for inbound customer calls, it can also be used for outbound calls initiated by a call centre.
How the IVR works
The Interactive Voice Server (IVR), also known by the abbreviation IVR (Interactive Voice Response), is a feature of business telephone systems.
IVR allows you to fully or partially automate the handling of your incoming calls.
How Interactive Voice Response (IVR) Works
IVR is a concrete example of computer telephony integration (ITI). This technology allows a computer to interact with a phone in two main ways.
The first is the use of the Dual Tone Multi-Frequency (DTMF) system. The other is the use of voice recognition.
Most IVR systems today incorporate some level of voice recognition, although some systems combine this technology with the use of DTMF (dual-tone multi-frequency system).
Over the past few years, voice-enabled IVR systems have evolved significantly from basic question-and-answer formats to the ability to recognise long strings of numbers (like account numbers) and even simple conversations.
From a technical point of view, most advanced IVR systems rely on a programming language called VXML (Voice Extensible Markup Language). These VXML-based systems consist of several distinct elements:
Network
Calls are routed over normal telephone networks, VoIP networks, or a standard Internet network (TCP/IP).
VXML server
This is a special server that sits between your Internet network and your telephone network. It serves as an interpreter between your callers and your IVR system. It also contains any relevant software you use, such as text-to-speech.
Web server
Connected to your VXML server, this is where your IVR applications reside. Your VXML server can host several distinct IVR applications, each serving specific needs.
For example, one app might handle inbound customer service calls, while another might handle outbound sales calls.
Databases
The databases associated with your IVR store information that the IVR needs to access to respond to customer queries.
This information may include details such as a bank account balance, the shipping date of an order, the history of previous interactions with the customer, or information about products or services offered by the company. .
These components integrate to create a working IVR program that can be customised to meet the specific needs of your business.
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Customer-IVR interaction
The interaction between the client and the interactive voice server is simple and intuitive. When a customer calls, they are greeted by a voice message that invites them to choose from several options using their voice or the buttons on their phone.
IVR software and server
Interactive voice server software manages voice interactions with customers.
It interprets voice commands and directs calls to the appropriate resources, whether to play pre-recorded messages, to access an information database, or to connect with an agent.
The IVR server, in turn, stores data and executes the necessary processes to respond to customer requests quickly and efficiently.
It also ensures the reliability and availability of the IVR system, enabling continuous and uninterrupted operation.
Contact and call enters are under increasing pressure. Finding ways to reduce this burden and customer wait times is a crucial part of any effective business model.
In addition to chat-bots and live chat options, implementing an interactive voice response (IVR) system is a wise strategy.
Uses of IVR (Interactive Voice System)
IVR (Interactive Voice Systems) software offers a flexible and adaptable automation solution, applicable to a wide range of contexts and industries.
Indeed, any organisation that regularly receives calls from customers or service users can benefit from this technology.
Its use extends to incoming and outgoing calls, allowing you to automate various tasks and optimise communication.
By automating repetitive aspects of communication, IVR software frees up call centre agents to focus on more complex, value-added requests.
This significantly reduces customer wait times, improving their overall experience with your business. In addition, the automation of routine tasks helps reduce operational costs and optimise resource allocation.
FAQ’s
What would be the forecast period in the IRT Interactive Response Technology in Clinical Trials Market?
The forecast period would be 2023 to 2031 in the report with the year 2022 as the base year.
The IRT interactive response technology in the clinical trials market, characterise by rapid and substantial growth in recent years, is expected to witness significant and continued expansion from 2023 to 2031.
The dominant upward trend in market dynamics and expansion forecast report robust growth rates throughout the forecast period.
Which are the top companies in the IRT Interactive Response Technology in Clinical Trials Market?
Major players operating in the IRT Interactive Response Technology in Clinical Trials Market include Calyx, Almac, ICON plc, Trialogics, IBM, Med pace CRO, Endpoint Clinical, Everest, Eclipse, PPD Inc, Statistics & Data Corporation, Conduit, Clarion, Bracket , Criterium, DSG, Suvoda, Oracle, Parexel, S-Clinica,
What are the segments of IRT Interactive Response Technology in the Clinical Trials Market?
The IRT Interactive Response Technology in Clinical Trials Market size is categorised based on Type (Interactive Voice Response Technology, Interactive Web Response Technology) and Application (Pharmacy & Bio pharmaceuticals, Medical Devices, Others) and Geographical Regions (North America, Europe , Asia-Pacific, South America, Middle East and Africa).
IRT Interactive Response Technology in the clinical trial market, measured in millions of dollars, in the mentioned segments.
How can I get a sample report of IRT Interactive Response Technology in the Clinical Trial Market?
Submit the query and paste the specific report link on the portal and our sales manager will get back to you with the sample.
Conclusion
Trialogics IRT (Interactive Response Technology) supports subject management and clinical provision, seamlessly integrating subjects into clinical trials after recruitment and Consent.
The IRT is the site’s trusted companion, guiding it through every crucial step.
From screening to potential randomisation, additional treatments at scheduled visits, early withdrawal or termination of treatment, and study termination, the IRT ensures the journey is meticulously managed.
Our integration with external EDC systems also allows for seamless data transfer, ensuring seamless collaboration between Trialogics and the EDC system throughout the process.
